Cancellation, Return & Refund and Exchange Policy

Returns Policy

  • In addition to rights you may have under applicable law, you may return any Product within fifteen (15) days from the date you receive it if:
    1. the Product is sealed and accompanied by all original packaging, accessories, free items and other components or parts that accompanied the Product when it was delivered and the Product and/or packaging is undamaged.
    2. The Serial number of the Product purchased is the same when any return is requested.
  • Subject to applicable law, return requests made after the fifteen (15) days period will not be accepted. This provision applies notwithstanding any other term or condition of these Terms and Conditions.
  • You can return Products by placing a return request on Shades of Mom. You must provide valid photo identification and your original receipt to return your Product.
  • To request a return:
    1. Please raise your return request on Shades of Mom by sending an email at info@shadesofmom.com. You must also attach photos showing that the Product is still in a sealed condition. In the absence of such proof, you agree that if the Product is not in a sealed condition or if the Product and/or packaging is damaged when it reaches Shades of Mom, the Product shall be returned back to you and the refund will not be processed.
    2. If you purchased via credit/debit card and if you return request is approved, the refund will be credited to your respective payment method within ten (10) business days. It may take longer to reflect in your account depending on your bank.
    3. No refunds will be done by cash.
  • If you wish to return a Product that appears to be damaged or otherwise defective upon delivery:
    1. Upon returning your Product to Shades of Mom, a diagnostics test will be performed to validate whether or not it is defective.
    2. If the Product is found not to be defective (based on the reason you provided with the return request), your Product will be returned to you and no refund will be issued.
    3. If a defect is found within fifteen (15) days. If the Product is found to be defective, a replacement will be provided.
  • Upon receipt of your Product, please ensure you inspect its condition carefully. Should you identify a short or over-shipment and/or suspect part of the goods are missing, please contact Shades of Mom at info@shadesofmom.com within seven (7) days from when it was delivered. If the external carton of the Product shows any sign of damage (e.g., scratches, tears, stains, etc.), tampering (e.g., open Product, broken seals, re-taped, etc.) or abuse, please indicate the Product is damaged on the waybill and refuse the shipment. Shades of Mom shall not in any way be responsible for any damage, tampering or abuse not noted once a Product shipment has been accepted.
  • With respect to suspect freight damage claims made after acceptance of the Product shipment, your request will be accepted only if the damage is reported within three (3) days of delivery, and the package is not moved from its original “ship to” location. Please include all parts, original shipping box and packing material with the Product. In the event that the inspection does not take place or your Product is not picked up within five (5) business days of you contacting Shades of Mom, please contact Shades of Mom at info@shadesofmom.com.
  • Provided you comply with the terms of this Returns Policy, you will receive a full refund of the price you paid for the Product (including any taxes paid), subject to applicable local law. The refund will be credited to your respective payment method within seven (7) business days. It may take longer to reflect in your account depending on your bank. No refunds will be done by cash.

 

Exchanges

We accept exchange with 15 days if you are not happy with the purchase or if you receive damaged product.

Cancellation

You may contact us at any time prior to your Order being marked as “Processed" on our online Order tracking system to cancel or change it. If you do so, we will at your request either: (i) cancel it free of charge and issue you with a full refund or (ii) do our best to change it, subject to stock availability and any applicable price adjustment. If the Order has been processed, please await delivery and use the Returns process.